Your personal information matters to us above all else. Learn exactly how williamhill collects, stores, and protects your data.
How williamhill protects your privacy
Williamhill believes your privacy is a fundamental right. This policy explains how we use your information and how we keep it safe.
This Privacy Policy williamhill (williamhill-play.com) and governs the handling of personal information for all its members. williamhill is an internationally licensed online Sports Betting and gaming platform serving users in Bangladesh and across the world.
By using our platform, you agree to this Privacy Policy. We have written this policy in plain, clear language so you can easily understand exactly what happens with your data.
If you have any questions, feel free to reach out to our support team — we're always here to help.
Williamhill collects two types of information — what you provide directly and what is collected automatically as you use the platform:
| Data Type | Why It's Collected |
|---|---|
| Full Name | Account Verification & KYC Process |
| Date of Birth | Age verification (to confirm 18+) |
| Email address | Account communications and security notifications |
| Phone number | Two-Factor Authentication & Support |
| Current Address | Regulatory compliance and fraud prevention |
| Identity document details | Identity verification and anti-money laundering |
| Payment Information | Deposit and withdrawal processing |
Full card numbers and CVV codes are never stored on our servers. All payment processing is handled exclusively through secure payment gateways.
Williamhill uses your data for the following purposes:
williamhill never sells your data. However, limited information may be shared with trusted partners solely to facilitate service delivery:
All third parties operate under our strict data protection agreements and may use your information only for the specified purposes.
If you no longer wish to receive marketing communications, you can unsubscribe at any time. This will not affect your access to core services.
Williamhill uses cookies to deliver a better experience on our website. We use three types of cookies:
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
How long williamhill retains your data depends on the type of information and applicable legal requirements:
Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.
As a williamhill member, you have the following rights over your personal data:
To exercise any of the rights listed above, email us at support@williamhill-play.com. We typically respond within 30 days.
Williamhill uses industry-standard security measures to protect your information:
Please note that no system on the internet is 100% secure. Keep your password strong and never share it with anyone.
Williamhill services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
If a parent or legal guardian believes their child has registered on our platform, please contact us immediately. We will promptly close the account and delete all associated data.
The williamhill platform may contain links to third-party services (such as payment gateways). These services have their own privacy policies, which apply once you leave our platform. williamhill is not responsible for the privacy practices of any third-party sites.
Williamhill may update this Privacy Policy at any time. For significant changes:
Continued use of the platform after any changes constitutes acceptance of the updated policy. Please check this page regularly.
For any privacy-related questions, requests, or complaints, please reach out to us:
Our Members' Most Frequently Asked Questions